1. Accepting these Terms

These Terms are an agreement between you and Pinnofy. By creating an account, or by using the app without an account, you agree to them. If you do not agree, please do not use Pinnofy.

You must be at least 13 years old to use Pinnofy. Where local law sets a higher age for social services (for example 16 in parts of the EEA, or 18 to use paid creator features), that age applies. If you are under the age of majority where you live, you may only use Pinnofy with the involvement of a parent or guardian.

2. Your account

• Give accurate information when you sign up, and keep it up to date.
• Keep your password and your account secure, and do not let anyone else use your account.
• Your direct messages use encryption keys stored with your account, so anyone who can sign in as you can read them. Treat your login details as the protection for your chats.
• Tell us promptly through Help and Support if you believe your account has been compromised.
• We may suspend or close accounts that break these Terms or the Community Guidelines.

3. What Pinnofy is

Pinnofy is a social network built around opinions. You can create polls, post questions, images, videos and links, comment and reply, vote, share stories that disappear after 24 hours, publish Spotlight clips, go live, message people, follow and be followed, and take part in battles and leaderboards.

We provide the service as it is at the time you use it. Features may be added, changed, limited or withdrawn, and availability can be interrupted for maintenance, safety or legal reasons. We do not guarantee that any piece of content will stay available, that a poll will reach a particular number of votes, or that rankings and scores will be preserved.

4. Your content and the licence you give us

You keep ownership of the content you create. To run the service, you grant Pinnofy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, distribute and format your content within Pinnofy, and to make the technical copies needed for backups, caching and delivery. This licence ends when you delete the content or your account, except for copies already shared by other people, cached copies, and records we must keep by law.

Only post content you have the right to post. You are responsible for your content, including that it does not infringe anyone else's copyright, trademark, privacy or other rights.

Content you mark as public can be seen, shared, quoted, reposted and screenshotted by anyone, including people who do not use Pinnofy. Privacy settings reduce who can see your content, but no setting can stop someone from saving or re-sharing what they can already see.

5. Rules of conduct

The Community Guidelines explain what is and is not allowed in detail, and they form part of these Terms. In short, you agree not to:

• post illegal content, or content that promotes or facilitates illegal activity
• harass, threaten, stalk, defame or incite violence against anyone, or organise others to do so
• post hate speech, or attack people based on race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation
• post sexual content involving minors, non-consensual intimate imagery, or sexual content that violates the Guidelines
• promote self-harm, suicide, or eating disorders
• share another person's private information, such as their address, phone number, documents or private messages, without their permission
• impersonate anyone, or misrepresent who you are or who you represent
• manipulate votes, run vote rings, create multiple accounts, buy engagement, or use automation to inflate reach
• spam people, send bulk messages, scrape the service, probe or bypass our security, or distribute malware
• evade an enforcement action, for example by creating a new account after a ban

6. Copyright and takedown notices

We respond to notices of claimed copyright infringement. If you own a copyright and believe content on Pinnofy infringes it, submit a notice through the DMCA Takedown page. Notices must identify the work, the exact content complained about, your contact details, and a statement made in good faith that the use is not authorised.

If your content is removed after a copyright complaint, we tell you and you can respond with a counter-notice through the same page. Knowingly filing a false notice or counter-notice can carry legal consequences, so please check before you file.

Accounts that repeatedly receive valid takedown notices can be suspended or terminated, and content tied to a removed item, including reposts, is removed as well.

7. Messages, calls and privacy

Direct messages are end-to-end encrypted. The encrypted content and the key material that lets your own account read your chats are stored so every device you sign in from can decrypt them, and other users cannot read them. We can see limited metadata needed to deliver messages, for example who is in a conversation, who sent a message and when, and group membership.

You are responsible for what you send, including attachments. Do not use messages to send spam, unsolicited advertising, malware, or content that breaks these Terms. You can mute, block or restrict conversations, and you can report a conversation that breaks the rules.

Calls are peer-to-peer where possible. We do not record calls, and we do not store call content. Call logs show who called whom, when, and whether the call was answered, so you can manage your history.

8. Voting, scores, battles and leaderboards

Each account gets one vote per poll. Votes may be recast while a poll is open. We may discard votes, close polls or adjust counts where we detect manipulation, duplicated accounts, or automated voting.

Taste profiles, influence scores, battles, streaks, leaderboards and similar features are entertainment. They are estimates, not certified results, and they can change as the underlying data changes. Poll results reflect the opinions of the people who chose to vote, and are not a scientific survey.

9. Subscriptions, tips, ads and creator earnings

• Paid features include verification subscriptions, advertising funds, tips to creators and sponsored deals. Payments are processed by our payment providers, which handle your card details directly. We do not store full card numbers.
• Paid features renew or expire according to the terms shown when you buy them. Refunds are handled under the rules of the payment provider and the terms shown at checkout, except where the law gives you a stronger right.
• Creator earnings are paid through our payment provider. A platform fee applies and is disclosed in the Creator Dashboard. Creators are responsible for their own taxes, and must complete the provider's onboarding and identity checks before payouts.
• Earnings from fraudulent activity, manipulated engagement, or content that breaks these Terms can be withheld or reversed. Chargebacks and disputes are handled with the payment provider.
• Ads, sponsored posts and promoted content must be labelled, must follow our advertising policies, and may be reviewed, rejected or paused. We are not responsible for products or claims made by advertisers.

10. Moderation and appeals

We review reports from people who use Pinnofy and can also act on our own checks, including automated systems. Content that gets repeated credible reports can be automatically hidden while it is reviewed, and it comes back if the reports are not upheld.

Depending on what we find, we may leave content up, label it as sensitive, limit its reach, remove it, restrict features on an account, or suspend or ban the account. We try to be consistent and proportionate, and serious or repeated violations are treated more severely.

You can appeal a moderation decision from the Appeals page, and you can ask for a copyright counter-notice review through the DMCA page. We review appeals with a human. If you think we made a mistake, an appeal is the fastest route to a second look.

11. Closing your account

You can delete your account at any time from Settings, and you can export your data first. Deletion removes your content and anonymises your identity, and a short grace period lets you change your mind before the process completes.

We may suspend or close your account if you seriously or repeatedly break these Terms or the Community Guidelines, if we are required to by law, or if we discontinue the service. Where we do not have to act immediately, we will tell you why.

After an account closes, we keep what we must for legal, tax, security and fraud-prevention reasons, including financial records, and we keep records of enforcement decisions. Anonymised and aggregated data may be kept for analytics.

12. Disclaimers

Pinnofy is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. We do not warrant that the service will be uninterrupted, secure, or free of errors, or that content posted by others will be accurate.

Opinions on Pinnofy belong to the people who post them. Poll results, taste profiles, scores and rankings are not advice of any kind, including medical, legal, financial or professional advice. Links to other websites are provided for convenience, and we do not control them.

13. Responsibility and limits of liability

To the extent the law allows, Pinnofy is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or lost goodwill arising from your use of the service.

To the extent the law allows, our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or a nominal amount. Some places do not allow certain exclusions, so parts of this section may not apply to you.

You agree to indemnify Pinnofy against claims, losses and reasonable costs arising from your content or your breach of these Terms, including claims that your content infringes someone else's rights.

14. Disputes, changes and contact

If we have a disagreement, please contact us through Help and Support first. Most issues are resolved there, and we will try to resolve any dispute informally and in good faith. Nothing in these Terms removes rights you have under mandatory law in your own country.

We may update these Terms. When changes are material we will announce them in the app, and where required we will ask for your agreement. Continuing to use Pinnofy after an update means you accept the updated Terms.

Questions about these Terms, notices, and legal requests can be raised through Help and Support, or through the DMCA Takedown page for copyright matters.